About Us: MediConnect Health is a digital health platform expanding across Europe. We connect patients, providers, and payers to improve care delivery and outcomes.

Role Overview: As Customer Success Lead, you’ll own the CS strategy, ensuring clients achieve their goals with our platform. You’ll build a scalable CS function to support rapid growth.

Responsibilities:

• Develop and implement a customer success strategy.

• Manage key accounts and drive adoption/retention.

• Build playbooks and processes for the CS team.

• Collaborate with product to incorporate client feedback.

Requirements:

• 6+ years in customer success, ideally in healthtech.

• Experience building or scaling CS teams.

• Strong leadership and client-facing skills.

• Fluent in English; additional European languages a plus.

Why Join Us?

• Shape CS for a fast-growing healthtech platform.

• Fully remote role with flexible hours.

• Join a mission-driven team transforming healthcare.